Noticeboard

In August 2023, we had 128 appointments that were not attended. 93.1% of patients attended their booked appointments. Appointments are at a premium and missed appointments could have been used by another patient if we are given adequate notice that the appointment was no longer required. If you need to cancel your appointment, you can call us on 01204 523716, text CANCEL back to your reminder text or visit the practice in person. This help us to maximise appointment availability in the future. 

The practice takes staff and patient safety very seriously. Any behaviour deemed unacceptable according to latest NHS England guidance, may lead to you being removed from the practice list.

Practice Management

Mrs Aimee Hilton (f)
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Chloe

Receptionist/Administration/IT Administrator

Ellie

Receptionist/Administration/Deputy Practice Secretary

Megan (f)
Sophie
Vaf (f)
Cherry
Tameka (f)
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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